Call Centers in India: Favorite Hot Spots of Outsourcing

Call centers in India need no introduction but a special mention, indeed. Organizations from all over the world have preferred to outsource call centers services to India than its competitive counterparts. India and its BPO industry has emerged as powerful contender and leader of outsourcing. No wonder, India has become an attractive option for outsourcing call center services.

Thanks to the wide array of services, favorable government policies and infrastructure and facilities to meet the international demands and varied range, types of business needs. There have been several reasons that count and work in favor of Indian outsourcing industry. Some of them are:

1) Educated and inexpensive workforce
Given the large numbers of highly qualified and IT savvy people who are skillful and English proficient as well, call centers in India are attracting huge work demands across the world. It is to be noted that India has the highest English-speaking population after the United States. The increasing numbers of college graduates and reputation of call center workers have also made outsourcing popular which accounts to never ending resources and facilities in India.

2) Specialized and Customized Call Center Outsourcing Services
Be it inbound call center services, telemarketing services, end to end software or application processing, email support services and chat support services or help-desk services, you name it and call centers in India have it. They have equally authority over inbound and outbound call center services. Offering expert solution based on international quality standards and technology framework, their operational expertise is unparalleled.

3) Time Zone
India has the classic advantage of ideal 12 hours gap that helps Indian BPOs to run 24/7 call center operations.

4) Policies of Indian Government
Indian government has shown extensive and friendly support to Indian outsourcing industry. The government has issued policies, such as tax exemption on IT export, duty free export of goods, and encourages establishments of software technology parks equipped with latest of telecom and IT technologies.

5) Cost-effective call center services
It can be termed as one of the major reasons for which organizations outsource to India. As per a survey, Indian outsource cut the operational costs by more than half and their round of clock services come as an added advantage.

Article Source: http://www.buzzle.com/articles/call-centers-in-india-favorite-hot-spots-of-outsourcing.html

Various BPO Services

Internet and better communication strategies made various outsourcing services easier. Low pricing, rapid service and accurate result also attract business for outsourcing. There are many types of bpo services available in market depth. In call centers, a particular process task is outsourced. An example would be payroll. BPO services work could be either back office related or front office work. By front office functions we mean customer oriented work like marketing, answering calls, technical support and so on, whereas internal work like billing and purchase come in the back office bpo services category.

Book keeping, business consultancy, call centers, DTP, data entry, proof reading and editing, typesetting, handwriting services, marketing, medical billing and transcription, web design and development etc are all services that could be put under the BPO services category.

The new global scenario requires that each organization find its own niche field that can add value to the world economy. Thus companies now try to focus their resources on areas that give maximum yield. As a spin off of this trend, service providers who focus on narrow business providers these enterprises need also emerged. Thus the term BPO services came into being around 1995. The proliferation of the Internet and its emergence as a business tool helped to make call centers highly popular.

The sub categories of services that comes under BPO services:

Customer Contact Management

Finance / Accounting Processes

Logistics

Travel Management

Telemarketing

Health care

Utilities

Apart from these, Human Resources is emerging as another highly useful outsourcing services field, Consulting, Insurance, Documentation, Telecommunications are all sectors that are catching up on the bpo services trend.

Inbound Call center services would include Answering service, Customer Care Service, Order Taking Services and Debt Collections.

Outbound Call center services would include Center Appointment Setting, Telemarketing, Market Research Services, Voice Broadcasting Service, Virtual Assistance Services and Lead Generation Services.

Description: In present era of globalization, it is required for any type of business to manage all data and information handy and easy accessible. In this competitive business world no one can afford time so the bpo (Business Process Outsourcing) services have become most favorite term.

Brief Overview on Outsourcing and Call Centers

The term Outsourcing is used when a company contracts with another person or company to do their business operations or functions. In today’s era, almost every other company outsources in one way or the other. Usually, the function that is to be outsourced is considered as non-core to the company who will be using outsourcing services. The functions or processes that were previously done or performed in –house are now contracted out of business to an outsourced organization or an external provider. Any two or may be more organizations may enter into a contract wherein exchange of payments and services takes place. Majority of the work is being outsourced to companies or providers outside the nation, which is a big concern and this is termed as offshore outsourcing services or also many times as off shoring. Both these are quite odd terms in the sense that if a company decides to do business with any other company, it does not necessarily mean that the parent company have to go offshore.

The word outsourcing has been in existence from the day work specialization is there but it is only that in the past 20 to 30 years that many companies have implemented or started to use this concept or model to perform various processes or functions to include, but not limited to data entry and processing, account receivables and accounts payable, billing, and telemarketing etc. The primary reason that the companies go for outsourced services is that these processes or functions can be performed more cost effectively and at the same time increases the efficiency when these same functions are performed by call centers or external providers who possess the necessary skills, tools, facilities, and well trained employees to carry out these tasks.

The whole process of hiring or employing any external company to handle/perform business activities for any other organization is termed as Business Process Outsourcing. Call Centers as they are often called are the companies that provide these outsourced services. Many a times they are also known as service providers. At present, the most common forms of these outsourced services are business process outsourcing services and information technology outsourcing services.

Those companies who are not so big and have limited resources and money usually go for both internal as well as service providers so as to bring timeliness in their business functions and speed up their work processes. These sort of companies tend to hire many service providers who takes care of and handles almost all the aspects of an existing or a new project and this include marketing, sales, product design, software coding as well as software testing.

A centralized office or a workplace which is utilized for receiving, producing, and transmitting a very large number of complaints, requests etc. via email or telephone is commonly known as a call center. A call center typically consists of workspace for employees with many workstations inclusive of computers that is a must for all the agents, a telecom headset with a telecom switch, and managers managing the work force. Most of them are operated independently but recently the trend of additional networked centers has also come up.

A majority of business primarily in the US and UK are utilizing call centers in order to interact with their customers and resolve their queries and address their issues and concerns. Call Center Services include telemarketing, customer helpdesk support, email support, chat support, debt collections, inbound support, outbound support, data processing, claims management etc. There are many companies, which service their internal functions also with the use of service providers.

Description: Call centers have been a boom in the past decade but as it is with every other booming industry, they do have their critics, majority of them argue about the work atmosphere, especially the odd timings and office environment.

Advantages of Outsourcing to India

India offers many advantages that make it the favorite outsourcing services hub in the world. Thanks to its large pool of computer literate and English-speaking professionals, India is still the leader in delivering the world-class bpo services to the rest of the world. The wide gap between personnel costs in India and developed countries has enabled foreign companies for outsourcing jobs. India has exceptional resources and availability of highly skillful professionals that turn out a capable, proficient and a low cost work force.

There are a lot of advantages in setting up call centers in India:

The "English" Advantage

India has the highest number of English speakers among other developing countries. In India, English is taught in schools and Indians start conversing in English right from school. This has proved to be advantage to India, because with the coming of call centers, and the internet as the medium, Indians could readily cater to the bpo services industry because of their fluency in English.

Effective Communication

Outsourcing has only become possible because of the improvements in the way we communicate today. Advancements in calling, emailing and chatting have made communication throughout the course of a project easy. Since communication has become so fast, easy and simple, distance is no longer a barrier between two organizations, no matter where in the world the organizations are located. Companies no longer hesitate to set up call centers in India because of such advancements in communication.

BPO companies in India can send the completed work to organizations in the US for reviewing many times and work can go back and forth with ease. This is yet another reason why outsourcing services to India has become an ideal choice for outsourcers.

The cost advantage

Companies have been able to save 30-40 percent by outsourcing services to India. Infrastructure costs in India are lower thus saving significantly on capital. For organizations who are still in there initial days of operations, every penny spent, counts. They need to cut down on their costs. Outsourcing here would prove to be enormously beneficial. India, where quality is available at a competent price, huge reduction in costs is a guarantee. Outsourcing, rather than carrying out operations in-house, certainly looks to be lucrative. Outsourcing services is proving to be extremely cost effective for organizations that are going for it. Outsourcing enables companies to do-away with the expenditure on bench labor, as the bpo services company allocates the bench employees to projects for other clients or bears the cost of inefficiency.

Time Zone Advantage

Earlier the distance between countries was a barrier, but today this distance has become an advantage! India, for example has a different time zone when compared to US and Europe. This has also increased the volume of outsourcing services to India. For India, this is a major advantage as jobs sent during the evening in the US can be completed in India during the day and sent back to the US. This has increased delivery time and organizations in the US are happy about this. The time zone advantage between India and US has increased job outsourcing to India.

Globalization

Globalization brought along with it several factors such as, lower costs of communication, transportation and production. Globalization has also broken down barriers such as, trade barriers, cultural barriers, language barriers etc. With the coming of globalization, the relationship between countries has improved and the world has become a much smaller place with no boundaries and no distinction between countries. With the advantages that globalization has brought in, outsourcing services industry has been on the rise.

In the wake of outsourcing and BPO services being a big revenue generator for the Indian economy, the government has taken appropriate measures to ensure that prospects derive maximum benefit from their experience of working with the Indian professionals.

Big Workforce advantage

Prior to outsourcing, India's large population was a major drawback to the country's growth. But with the coming of call centers, it has proved to be a boon to India. The people in India are satisfied to work for lesser salaries and what people earn from the outsourcing services industry is much higher than what they will earn elsewhere. The large number of human resources has enabled India cater to even large volumes of job outsourcing. India can thus meet any need that job outsourcing offers with its readily available human resources. India's human resources are skilled, professional, highly educated and talented. This advantage of India has resulted in setting up a lot of international call centers in the recent years.

This manpower is skilled and quality conscious. The cost of such qualified manpower is the lowest-50% to 60% cheaper in the world.

New India

With an incredible growth in the outsourcing services sector, India has emerged as a new nation regarding the following factors which earlier crippled India's growth in business. With democracy, support from the government, more freedom for businesses, fewer restrictions and regulations, lesser interest rates and fewer restrictions concerning outsourcing, India has become a more ideal place for bpo services.

Description:

India offers many advantages that make it the favorite outsourcing services hub in the world. Thanks to its large pool of computer literate and English-speaking professionals, India is still the leader in delivering the world-class bpo services to the rest of the world.

5 Must Know Google Operators For All SEO Managers

Upgrading your SEO knowledge for better results and ranks is the need of the time for all SEO managers. Amongst the everyday growing online competition, it has become way too difficult for SEO managers to maintain their ranks on the search engines. However, here a few newly discovered advanced SEO solutions that can work wonders for your search optimized websites. Applying these SEO strategies will help you gain information and data that you can provide all your clients during the monthly SEO reports. Here are 5 basic operators that will help you have a stronger hand in the SEO business.
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· Link Operator: Another smart Google operator, the link operator allows you to learn about the various Google indexed pages which directly link to a page mentioned by you.An interesting operator, the results of this link operator offers you result that is inclusive of web-pages that link to your mentioned webpage. Moreover, applying other operators to this Google operator further offers other interesting results.

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· Related Operator: This operator offers you results that seem to be similar to the web content you specify on your website.The related operator is an ideal solution, especially when you wish to find the related sites and links for your website that indexed on Google. The order of results as displayed by Google depends on the importance of a page according to Google and its rules. Hence, the tool proves to be comparatively important, especially when you wish to focus on your keyword searches and its rising competition.

in reference to: Google (view on Google Sidewiki)

Leading Call center and outsourcing service company

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http://www.cleaveglobal.com/

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