India offers many advantages that make it the favorite outsourcing services hub in the world. Thanks to its large pool of computer literate and English-speaking professionals, India is still the leader in delivering the world-class bpo services to the rest of the world. The wide gap between personnel costs in India and developed countries has enabled foreign companies for outsourcing jobs. India has exceptional resources and availability of highly skillful professionals that turn out a capable, proficient and a low cost work force.
There are a lot of advantages in setting up call centers in India:
The "English" Advantage
India has the highest number of English speakers among other developing countries. In India, English is taught in schools and Indians start conversing in English right from school. This has proved to be advantage to India, because with the coming of call centers, and the internet as the medium, Indians could readily cater to the bpo services industry because of their fluency in English.
Effective Communication
Outsourcing has only become possible because of the improvements in the way we communicate today. Advancements in calling, emailing and chatting have made communication throughout the course of a project easy. Since communication has become so fast, easy and simple, distance is no longer a barrier between two organizations, no matter where in the world the organizations are located. Companies no longer hesitate to set up call centers in India because of such advancements in communication.
BPO companies in India can send the completed work to organizations in the US for reviewing many times and work can go back and forth with ease. This is yet another reason why outsourcing services to India has become an ideal choice for outsourcers.
The cost advantage
Companies have been able to save 30-40 percent by outsourcing services to India. Infrastructure costs in India are lower thus saving significantly on capital. For organizations who are still in there initial days of operations, every penny spent, counts. They need to cut down on their costs. Outsourcing here would prove to be enormously beneficial. India, where quality is available at a competent price, huge reduction in costs is a guarantee. Outsourcing, rather than carrying out operations in-house, certainly looks to be lucrative. Outsourcing services is proving to be extremely cost effective for organizations that are going for it. Outsourcing enables companies to do-away with the expenditure on bench labor, as the bpo services company allocates the bench employees to projects for other clients or bears the cost of inefficiency.
Time Zone Advantage
Earlier the distance between countries was a barrier, but today this distance has become an advantage! India, for example has a different time zone when compared to US and Europe. This has also increased the volume of outsourcing services to India. For India, this is a major advantage as jobs sent during the evening in the US can be completed in India during the day and sent back to the US. This has increased delivery time and organizations in the US are happy about this. The time zone advantage between India and US has increased job outsourcing to India.
Globalization
Globalization brought along with it several factors such as, lower costs of communication, transportation and production. Globalization has also broken down barriers such as, trade barriers, cultural barriers, language barriers etc. With the coming of globalization, the relationship between countries has improved and the world has become a much smaller place with no boundaries and no distinction between countries. With the advantages that globalization has brought in, outsourcing services industry has been on the rise.
In the wake of outsourcing and BPO services being a big revenue generator for the Indian economy, the government has taken appropriate measures to ensure that prospects derive maximum benefit from their experience of working with the Indian professionals.
Big Workforce advantage
Prior to outsourcing, India's large population was a major drawback to the country's growth. But with the coming of call centers, it has proved to be a boon to India. The people in India are satisfied to work for lesser salaries and what people earn from the outsourcing services industry is much higher than what they will earn elsewhere. The large number of human resources has enabled India cater to even large volumes of job outsourcing. India can thus meet any need that job outsourcing offers with its readily available human resources. India's human resources are skilled, professional, highly educated and talented. This advantage of India has resulted in setting up a lot of international call centers in the recent years.
This manpower is skilled and quality conscious. The cost of such qualified manpower is the lowest-50% to 60% cheaper in the world.
New India
With an incredible growth in the outsourcing services sector, India has emerged as a new nation regarding the following factors which earlier crippled India's growth in business. With democracy, support from the government, more freedom for businesses, fewer restrictions and regulations, lesser interest rates and fewer restrictions concerning outsourcing, India has become a more ideal place for bpo services.
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India offers many advantages that make it the favorite outsourcing services hub in the world. Thanks to its large pool of computer literate and English-speaking professionals, India is still the leader in delivering the world-class bpo services to the rest of the world.
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