Most businesses take help of BPO vendors to gain a competitive edge and also to liberalize the ever- growing cost of the in-house services. Selecting to outsource help you to take leverage on the quality of work that these highly skilled, trained and proficient call center agents are known to offer to the business firms. These agents lay more emphasis on attaining 100 percent of customer satisfaction and customer retention. So let's discover the ins and outs of the business process outsourcing services.
A BPO offers a range of customer services and methods. Now a BPO mainly offers call center services, technical helpdesk support and the back office services. Furthermore, the call center services as offered by a BPO can also be categorized into two parts- non-voice services and the voice services. The voice services are divided into outbound services and inbound services, including a number of specialized service features falling under each category. On the other hand, the non-voice services are further divided into three parts. In this article, you find a brief discussion on the available non-voice services.
First of all, the non-voice services of a call center are segregated into Chat Support Services, Technical Helpdesk and the Back office support. Each of the three parts includes a range of other related service features.
The Chat Support:
This is one popular kind of non-voice service offered to your customers. It includes the live chat/talk facility on your business site, aimed at transforming your business goals into reality.
SMS Chat support:
It is through SMS chat support services that you will be able to reach out to your targeted and existing customers. Increased return on investment (ROI) and brand reinforcement with the improved text edition service features are also offered by a call center.
E-mail Support and Management Services:
It is one modern service that happens to make your business witness sales turnaround with well-detailed and finely designed email management support. Boost your business graphs by means of sending the strategically crafted product or service emails to a large number of prospective customers.
The Technical Helpdesk:
The technical support services help your business to reduce costs if any technical issues or anomalies take place. It is a 24/7 well-designed service that can easily be availed by telephone, chat or through e-mail.
Now the technical helpdesk services are usually available under different categories. These include:
•Application/Network technical Support
This non-voice call center service is especially based on offering technical assistance for any kind of application or on network arising in case of issues pertaining to the computer hardware and other software problems.
•Post-Sales and Pre-sales Technical support:
This is the service that helps customers to deal with any kind of technical query or problem, regarding the before sales or the after sales of any service or product.
Back Office Support:
One of the cost-effective and customer-centric customer care services is back office support. It also falls under the category of the well-accepted offshore services. These include services like document management, data entry, building accounts and database.
It can be rightly said that outsourcing of the BPO services are gradually developing into an integral part of the working procedures of each and every company. Their valuable contribution helps in ensuring operational success, work control, skills, cost and time factors and proper management. This is something that can never be denied.
To know more about BPO services and call center services you can log on to our website where you will get a wide array of necessary information on business process outsourcing and call centre services.
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