Cleave Global is a leading BPO services provider in India with an aim to deliver very high quality standards. The spokesperson of the company re-iterated that “Cleave Global has always been committed to excellence in delivering high quality call center services across variety of industry verticals.” Cleave Global strives to meet or exceed client’s expectations all the time. There are quality policies in place to monitor benchmark and continually improve the bpo service processes and employees performance to serve the clients efficiently. These policies are designed by industry specialists who have considerable amount of experience and are six sigma professionals. They thoroughly train the bpo service agents to ensure the best service to the clients. The continuous positive feedback on the customer satisfaction makes them competent and very efficient all the time.
The primary objectives for the quality team of Cleave Global are to exceed customer expectations and to sustain business growth. Cleave Global management is committed to the quality endeavor by providing all the necessary resources in terms of manpower, skills and tools etc. The Review meetings are conducted regularly to monitor the effectiveness and continuing suitability of the system. They make sure that the international standards within call centers worldwide are being followed by every Cleave Global representative.
Regular training sessions including soft skills is provided to every representative to sharpen their skills and knowledge to sustain continuous improvement and to promote customer-centric approach. All projects follow a well-defined set of quality programs and procedures, which involves detailed estimations and clearly defined goal setting for every individual on the floor. This model-based approach has a strong process focusing on continuous improvement and comprises of guidelines, standards and templates adhering to the requirements of ISO 9001 and ISO 27001. Cleave Global is a certified BPO Services provider for Quality by Moody International, UK. Cleave Global provides specialized solutions on improving customer retention and increasing revenue per client. We strive to continuously improve our processes and performance to continue ISO certification. We are aiming to continually deliver the best services and remain as one of forerunners in the outsourcing services industry in India…
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