Outsourcing of BPO Services – Check List to Refer

In the last two decades, outsourcing Bpo services has turned out to be a global phenomenon and there are many companies in this category claiming the excellence. Also, there are many global BPO service providers offering BPO services in India alone. But still, the word outsourcing invokes a fear of losing competitive advantage and intellectual property. Before finding the right collaboration answer, take a look at the following questions for generating a well thought strategy:

Why are you outsourcing a particular task to Global BPO Service provider?
What kind of operations are you outsourcing?
Where and who will handle which process?
Are you collaborating with the right service partner?
How and where the process will get started?

Why are you outsourcing a particular task to global BPO service provider?
The companies shall not outsource the BPO service just because their competitors have adopted the trend. The organization must analyze whether your company really lack the technical advantage of delivering a particular solution or not. The management must also understand that how a BPO service in India or any other country is going to impact the business and finally the customer.

What kind of operations are you outsourcing?
There are many global BPO service providers offering BPO services in India alone pertaining to: research, development quality control, documentation, service, manufacturing, marketing and distribution. The decision makers must analyze that what is the risk involved in outsourcing a BPO service and is there a proper mitigation strategy available for averting the risks.

Where and who will handle which process?
It is a very important question, which arises while outsourcing the BPO service. The tasks of global BPO service providers must be clearly specified. The decision makers should be aware that who performs flawless roles of Product Manager, Architect and Quality Analyst among the global BPO service providers.

Are you collaborating with the right service partner?
Do not outsource the BPO service process until you know exactly that what problem is he going to solve and how effectively he will perform. Coordinate the issues in joint meetings and examine as many prototypes of processes, which they have developed.

How and where the process will get started?
Cultural issues also determine the working of your partner. The working culture of a BPO service in India will be much more different in UK or Japan. The organization must also anticipate the linguistic and cultural issues while finding the right global BPO service provider. Not only that, even the formalization of process must be done before one month while selecting the process. Additional time must be required for finding the right location dealing with travel and acquiring the work permits for starting BPO service in India. Conceptualize about the whole process and imagine that what kind of network compilers will be used and how much technical help will be rendered.
Companies across the world are in search of global BPO service providers for outsourcing the BPO services. It is always not necessary that you will only get the right solutions from the client and you will save huge money in the process. While operating as a Product Manager, one must answer these basic questions before outsourcing the BPO operations.

Sunil Kumar, Chief Executive Officer of Cleave Global e-Services. Pvt Ltd. has profound experience in global bpo services industry and expertise in projecting calls center campaigns in the ITES industry. He holds a Masters degree in Economics and with his extensive experience in outsourcing bpo services India. He is a Six Sigma (Green Belt) certified professional. He brings quality and process control in all operations.